📦 Orders & Shipping

When will my order ship?

Ready-to-ship items usually ship within 5 to 7 business days. If your order includes preorder items, everything will ship together once the preorder pieces arrive.

How long do preorders take?

Preorders typically ship in 6 to 8 weeks. Timing is listed on each item, but please note these are estimates, not guaranteed dates.

Will I get tracking?

Yes! A shipping confirmation email with tracking will be sent once your order leaves our shop.

Do you offer local pickup?

No, we do not currently offer local pickup.

🔁 Returns & Order Changes

Can I cancel or change my order?

We’re unable to make changes or cancellations after checkout. All sales are final due to the made-to-order nature of our pieces.

Can I return or exchange my item?

We do not offer returns or exchanges. However, if you believe your item has a manufacturing defect, please email leah@olibell.shop within 72 hours of delivery with photos.

📬 Missing or Lost Packages

My package says delivered but I can’t find it. What do I do?

My package says delivered but I can’t find it. What do I do?

Once a package has been transferred to USPS, we are no longer responsible for lost, stolen, or delayed shipments.

You will need to file a missing mail case directly with USPS.

We’re happy to assist with tracking details or guidance, but we cannot replace or refund packages once they’ve left our hands.

Tip: For safest delivery, ship to a secure location where someone can receive it in person.

Can I return or exchange my item?

We do not offer returns or exchanges. However, if you believe your item has a manufacturing defect, please email leah@olibell.shop within 72 hours of delivery with photos.

❓ Still need help?

We’re happy to assist.

Email us anytime at leah@olibell.shop and we’ll get back to you soon!